Version 1.6 · effective 22 October 2026
This is an English translation of the Terms of Use, provided for convenience. The original is in Bosnian (at /uslovi), and in case of any discrepancy the Bosnian version prevails.
These Terms of Use (the Terms) govern the relationship between the Provider and the Users of the Aura Stay platform. Please read them carefully before registering: by registering an Account or using the Platform you accept them in full.
The Terms are intended for Hosts and their Staff. The Guest uses the Platform without an account and is not a party to these Terms; the processing of the Guest’s data is described in the Privacy Policy.
Article 1
(1)Capitalised terms in these Terms have the following meaning:
Article 2
(1)Under these Terms the Provider enables the User to use the Platform, and the User undertakes to use it in accordance with the Terms, the regulations and the Provider’s instructions.
(2)By registering an Account or by any use of the Console, the User confirms that they have read, understood and accepted the Terms and that they have read the Privacy Policy. A User who does not accept the Terms may not register an Account or use the Platform.
(3)The Terms apply to all Apartments, Plans and functions of the Platform, including those the Provider introduces later, unless special terms have been adopted for them.
(4)The Provider provides the Host exclusively with a technical service (software as a service) and acts only as a technical intermediary in communication between the Host, the Guest and Partners. The Provider is not a provider of accommodation services, a travel agency, a real estate agent or a representative of the Host, the Guest or a Partner, and is not a party to the accommodation contract, to contracts for the Host’s services, to Partners’ offers or to the payment for those services. The Terms therefore do not govern the relationship between the Host and the Guest: accommodation, the stay, house rules, the Host’s services and their payment are exclusively a matter between the Host and the Guest (Article 11), and Partners’ offers a matter between the Partner and the Guest.
(5)If the Provider concludes a separate written contract with an individual User, the provisions of that contract prevail over the Terms to the extent they differ.
(6)The Provider operates the Platform as a natural person until it registers a sole trade (obrt) or founds a legal entity for this activity. When it does so, the Provider’s contractual position, with all rights and obligations under these Terms and under individual arrangements with the User (Plans, paid periods, pro-forma invoices, rewards from the Referral Programme), passes to that entity, which from that day becomes the party to the contract in place of the Provider as a natural person. By accepting the Terms, the User consents to this transfer in advance. The Provider informs the User of the transfer by e-mail to the Account’s address and states the details of the new Provider in the notice. The transfer does not change the Account, the Content, the Plan or the paid period, and personal data continue to be processed as described in the Privacy Policy.
Article 3
(1)A User may be a natural person aged 18 or over with full legal capacity, a sole trader, or a legal entity represented by a duly authorised person.
(2)The User confirms that they own every Apartment they enter into the Platform or that they are authorised by the owner to manage the Apartment and present it to Guests.
(3)The User alone is responsible for the lawfulness of renting out each Apartment and for complying with all regulations that apply to providing accommodation services: registration of the business and of the accommodation unit, categorisation, registering and deregistering guests with the competent authorities, tourist tax, taxes and contributions, building and local community rules, insurance and the protection of Guests’ personal data. The Provider does not check this, does not advise on it and is not liable for it. The fact that the Platform makes a function available does not mean that its use is permitted in a particular case.
(4)The User must provide accurate, complete and truthful data on registration and keep it up to date in the Console, except for the mobile number, which does not change (Article 4(3)).
(5)A person who registers an Account on behalf of a sole trader or a legal entity warrants that they are authorised to do so. In that case the Terms apply both to that entity and to the person who registered the Account.
(6)The User uses the Platform to carry on the business of renting out accommodation, not for personal needs. By registering, the User declares and warrants that they meet the conditions in this Article and that their statements in paragraphs 2 and 5 are true. The Provider is not obliged to verify this; the User is liable for any damage arising from an untrue statement (Article 15(5)).
Article 4
(1)On registration the User enters a first and last name, an e-mail address, a mobile phone number, a password and the details of the first Apartment: name, address, city, location on the map, and the Wi-Fi network name and password. The Platform also enters the mobile number as the Host’s contact (phone and WhatsApp) that Guests see; the Host can change or remove that contact in the Console, while the Account number stays. The Platform sends a confirmation code to the e-mail address entered, valid for 15 minutes, and the User can request a new one. The Account and the first Apartment are created immediately, but the Console opens only once the User enters the code sent by e-mail.
(2)One person may have only one Account, and one mobile number may be linked to only one Account. Several Apartments of the same Host are managed under the same Account.
(3)The mobile number is permanently linked to the Account and cannot be changed later. The number serves to distinguish real Hosts from fake and automated registrations, to grant the Trial Period only once (Article 5) and for the Provider to contact the Host about the Account. A User who no longer uses the number may request termination of the Account (Article 16) and register a new Account with a new number; the Trial Period is not granted again in that case.
(4)The password is secret. The User must keep it safe, not share it and change it immediately if they suspect it has been disclosed. The User is responsible for all actions performed under their Account, including actions of Staff, until they report misuse to the Provider.
(5)When an Apartment is entered, the Platform creates a technical fingerprint of the Apartment from its address, location and Wi-Fi network name. The fingerprint serves to detect a repeated registration of the same Apartment under another Account. The Provider may refuse a registration or the entry of an Apartment whose fingerprint matches one already registered, and may request additional verification, without being obliged to give reasons for the refusal.
(6)The Provider may limit the number of registrations, sign-ins and other requests from one network, device or Account within a certain time. Every Host may personally open a limited number of Apartments (2 by default); a higher number is approved by the Provider on request.
(7)The Provider reviews new registrations. The Provider may temporarily suspend or permanently deactivate an Account where there is reasonable suspicion of false data, automated registration, repeated registration of the same Apartment or abuse of the Trial Period (Article 16). It informs the User of this at the Account’s e-mail address where reasonably possible and where the notice would not endanger the security of the Platform.
(8)The Host may grant Staff limited rights in the Console and change or revoke those rights at any time. Staff act in the name and on behalf of the Host; the Host is liable for the actions of Staff as for its own, must familiarise Staff with the Terms and the Privacy Policy and must revoke the rights of a person who no longer works for it.
Article 5
(1)The Provider grants a Host who registers personally a Trial Period: the Pro plan free of charge for 30 days from registration, for the Apartments the Host enters into the Platform during that period.
(2)The Trial Period is not conditional on entering a payment card or on any payment. When it ends, the Apartment continues on the Basic plan, but no payment obligation arises automatically: it arises only when the User accepts a pro-forma invoice (Article 7).
(3)The Trial Period is granted only once per person and once per Apartment. For this purpose the Provider permanently keeps a record of hashed (SHA-256) e-mail addresses and mobile numbers and of Apartment fingerprints from every self-registration (Privacy Policy, Article 9). A new registration of the same person or the same Apartment, under the same or another Account, does not receive a new Trial Period.
(4)When the Trial Period ends, the functions that belong only to the Pro plan are locked, and the Guest sees only the part of the Content that the Basic plan allows. The Content entered remains stored and becomes fully available again when the Pro plan is activated.
(5)The Provider may change the duration and conditions of the Trial Period for future registrations. A Trial Period that has already started is not shortened.
Article 6
The Platform is offered in two Plans, which are chosen and charged for each Apartment separately:
Prices per Apartment are:
(3)All prices are stated in convertible marks (KM). The Provider is not registered for VAT, so no VAT is charged. If the Provider becomes registered for VAT, VAT is added to the prices in accordance with the regulations from the next billing period, with the notice in paragraph 6.
(4)The discount for 5 or more Apartments is applied according to the total number of Apartments under the same Account at the time the pro-forma invoice is issued.
(5)The Guest Page interface is available in 14 languages on both Plans; automatic translation applies only to the Content the Host writes personally and, on the Pro plan, to chat messages.
(6)The Provider may change the prices and scope of the Plans. It informs Users of a change by e-mail to the Account’s address at least 30 days before it takes effect. A change does not apply to a period already paid, but only from the next billing period.
(7)The Provider may, at its own discretion, grant an individual User more favourable terms or an additional period free of charge. Such a benefit does not create a right to the same terms in the future.
Article 7
(1)The Platform has no built-in payment intermediary and does not collect or store payment card data. Payment is agreed directly with the Provider: the User expresses interest in a Plan (with the “Zanima me Pro” (I’m interested in Pro) option in the Console or through the contact in Article 20), or the Provider offers the User the Basic plan when the Trial Period ends; the Provider then issues a pro-forma invoice, and the User accepts it and pays the amount by bank transfer or in another way stated in the pro-forma invoice.
(2)The payment obligation arises when the User accepts the pro-forma invoice, by express confirmation (e.g. a reply by e-mail) or by payment. When the payment becomes visible, the Provider’s administrator manually activates the Plan for the paid period and informs the User. For every payment the Provider issues an invoice or another document confirming the payment, in accordance with the regulations that apply to the Provider.
(3)There is no automatic renewal and no automatic charging. A paid period expires when the time for which it was paid has passed; to continue, the User arranges a new payment in good time. The Provider endeavours to remind the User of the expiry in good time, but responsibility for timely payment lies with the User.
(4)When the Trial Period or a paid period of the Pro plan ends, the Apartment continues on the Basic plan. If the User does not accept the pro-forma invoice for the Basic plan or does not pay it within the deadline stated in it, the Provider may, after a reminder, archive the Apartment: the Guest Page then shows that the guide is currently not active, while the Content remains stored and returns when the Plan is paid. The Provider may also proceed under Article 16.
(5)A fee paid is not refunded for a billing period that has started, except where mandatory regulations require otherwise or where the Provider, before the end of the paid period, permanently stops providing the service or removes an essential function of the Plan (Article 13(4)); in that case it refunds the User a proportionate part of the fee for the unused period.
(6)If the Provider activates a Plan before the payment becomes visible and the payment does not arrive within the deadline stated in the pro-forma invoice, the Provider may withdraw the activation.
Article 8
(1)Every Host receives a personal referral link in the Console. When a new Host self-registers through that link, the Platform records the referral, which then awaits manual verification by the Provider. A referral arises only on the new Host’s first registration and cannot be added later or transferred to another Host.
(2)When the Provider approves the referral, the referring Host receives a reward: one additional month of the Pro plan for the active Apartments under its Account. For an Apartment on the Pro plan, the month is added to the current period (and if that period has already expired, it runs from the date of approval), and an Apartment on the Basic plan receives the Pro plan for one month from the date of approval. One month is granted for each approved referral. When the reward ends, the Apartment continues in accordance with Article 7(4).
A referral is recognised only if the new Host:
(4)The following are not recognised: self-referral, including a new Account of the same person, of that person’s Staff or of members of that person’s household for the same Apartment; fake, duplicate, purchased or automatically created Accounts; Accounts opened in return for a payment or another benefit offered to the new Host for registering; and referrals obtained through unsolicited messages or misleading advertising.
(5)The Provider decides on approval at its own discretion, after a verification it determines itself (e.g. reviewing the new Host’s Account and Apartment data, comparing them with the registration record and with the data of the referring Host, contacting the new Host). The Provider is not obliged to approve a referral or to give reasons for its decision, and no deadline for the verification is set. Until approval, the Host has no right to the reward.
(6)If the Provider later establishes that a referral does not meet the conditions in paragraphs 3 and 4 or that the reward was obtained through abuse, it may revoke the approved reward and cancel its remaining part, and, if the reward has already been used, claim compensation equal to the price of the Pro plan in Article 6 for the period used. The Provider may also proceed under Article 16.
(7)The reward has no cash value: it is not paid out in money, cannot be exchanged for money or another benefit, cannot be transferred to another Account or person, and is not compensated if the contract ends before it has been used.
(8)The Provider may change, temporarily suspend or end the Referral Programme at any time, without prior notice and without the period in Article 17(2). A change or termination applies to referrals arising after it; the Provider decides on referrals under verification at that moment in accordance with paragraph 5, and rewards already granted remain, except in the case in paragraph 6.
(9)The Host shares the link at its own responsibility and only with persons it reasonably believes rent out accommodation, without unsolicited messages or misleading promises; it may not present itself as the Provider or make promises on the Provider’s behalf. The new Host has the same rights and obligations as any other new Host, including the Trial Period (Article 5); the referral gives it no additional rights. The data processed in the Referral Programme are described in the Privacy Policy (Articles 2 and 8).
Article 9
(1)The Host is solely responsible for the Content that it or its Staff enter: for its accuracy, completeness, timeliness and lawfulness, including Wi-Fi details, house rules, prices of services, contacts, photos and recommendations. The Provider does not review Content before publication.
(2)The Host warrants that it holds all the rights necessary to use the Content (in particular photos) and that the Content does not infringe the copyright, personal or other rights of third parties.
(3)The Host grants the Provider a non-exclusive, free and territorially unlimited right to store, reproduce, technically adapt, translate and display the Content to Guests, Staff and the Provider’s administrator within the Platform, to the extent necessary to provide the service and until the Content is deleted or for as long as the Account exists, subject to the periods in the Privacy Policy. The Provider does not use the Content for other purposes without the Host’s consent.
(4)On the Pro plan, Content the Host writes for the Guest Page and the pre-arrival page is automatically translated by the Platform into the languages of the Guest Page using an external machine translation service (Privacy Policy, Article 12). Translations are automatic, serve only as an aid and may be incomplete or inaccurate; the Host’s source text prevails. The Host must write clearly and unambiguously, check the translations available to it and correct the source text when a translation is not right. The Provider is not responsible for the meaning of translations or for any damage or misunderstanding with the Guest arising from a translation. The same applies to chat messages, which the Platform automatically translates into the recipient’s language; the original is kept with the translation, and the recipient can always view it. The Provider does not guarantee that every message will be translated: when a translation is not possible in time, the message is delivered as written.
(5)Content that is unlawful, misleading, offensive, discriminatory or pornographic, that infringes the rights of third parties, contains malicious code or is unrelated to the Guest’s stay in the Apartment is prohibited. The Provider may hide or remove such Content, where necessary and without prior notice, and informs the Host of this.
(6)The Provider keeps the Content with reasonable care but does not guarantee permanent storage. The Host must keep its own copy of Content that is important to it; the Console allows the Apartment’s content to be exported to PDF.
(7)The Host is independently responsible for the lawfulness of the personal data that it or its Staff enter into the Platform (e.g. the Guest label in a pre-arrival link, names, photos and contacts in the Content, Staff data) and for informing the persons to whom those data relate (Privacy Policy, Article 1(3)). The Host does not enter into the Content personal data of third parties that are not needed for the Guest’s stay.
(8)When the Provider’s administrator includes an Apartment in the Platform’s public showcase (the Apartment’s public page and the catalogue of Apartments on the home page), the part of the Apartment’s Content and data described in the Privacy Policy, Article 13(8), is shown publicly - including the Apartment’s location on the map without the street and number, and Guests’ public reviews. Access codes, Wi-Fi data and entry instructions are never shown publicly. The Console shows the Host when the Apartment is in the showcase; a Host who does not want the public showcase may ask the Provider to turn it off.
Article 10
(1)Each Apartment receives a unique address (link) with an unpredictable access token and a corresponding QR code. Anyone who has the link or QR code can enter that Apartment’s Guest Page and see the Wi-Fi password and house rules, without further identity verification.
(2)The Host places the QR code inside the Apartment and shares the link only with Guests staying in the Apartment. The link and QR code may not be published or shared with persons who are not Guests.
(3)The Apartment link does not change, so printed QR codes remain valid. If the Host suspects that the link or QR code has reached unauthorised persons, it can end the stay in the Console, remove devices that should not be in it and change the Wi-Fi password. The Provider can, at the Host’s request, withdraw a stand QR code (address /q/…) and replace it with a new one.
(4)The Platform does not verify the Guest’s identity: on entering, the Guest personally enters a name and chooses a language. The Host is responsible for whom it gives access to and for the consequences of sharing the link outside the circle of Guests.
(5)Before arrival, the Host may send the Guest a separate link to the pre-arrival page. The link is valid until the end of the arrival day, and the Host can switch it off earlier. The page also shows the Wi-Fi password and, on the Pro plan, from 48 hours before check-in time, the key safe code. Paragraphs 2 and 4 apply to that link.
(6)The Host can also create a promo link: a pre-arrival page without a date or Guest label and without the Wi-Fi password and key safe code, valid until the Host switches it off. A promo link serves to present the Apartment to people who are not yet Guests and may be shared outside the circle of Guests; it shows everything the pre-arrival page shows except the date, the label and those codes (e.g. the address, photo, arrival directions and the Host’s contact).
(7)The Host enters the key safe code, the Wi-Fi password and other access details at its own risk. The Host must change access details regularly (the Provider recommends changing the key safe code after every stay) and must not rely solely on the Platform to protect the Apartment. The Provider is not liable for unauthorised entry into the Apartment, theft, damage to property or other damage occurring after the link, the QR code or an access detail has reached an unauthorised person.
Article 11
(1)The Guest uses the Platform without an account and without a contract with the Provider. As the provider of accommodation, the Host must inform the Guest in an appropriate way that the Guest Page is run on the Platform and that the Guest’s data are processed in accordance with the Privacy Policy, to which the Host may refer the Guest. On the entry screen, next to the name field, the Platform shows the Guest who sees their name, messages and orders, with a link to the Privacy Policy.
(2)Services the Host offers on the Guest Page and orders the Guest sends are exclusively a relationship between the Host and the Guest. The Platform only forwards the order to the Host; the Guest pays the Host for services directly, in cash, when the service is provided or on departure. The Provider does not receive, transfer or hold money, charges the Guest nothing, is not a party to that relationship and is not liable for the performance, quality, price or taxes, or for disputes arising from that relationship.
(3)The Platform calculates the price and total amount of an order from the Content the Host entered at the time of the order. The Host must perform a confirmed order or reject it in good time, giving a reason the Guest can see.
(4)Quick requests (towels, bed linen, fault reports) and chat messages serve communication about the stay. The Provider does not guarantee that the Host will reply and is not liable for the content or consequences of that communication.
(5)House rules entered by the Host bind the Guest in the Host-Guest relationship. The Provider does not impose or enforce them.
(6)The rating of the Host that the Guest gives at the end of the stay, with a comment, may be shown as a public review on the Apartment’s public page, together with the Host’s public reply (Privacy Policy, Article 5(8)). Ratings of Partners are intended for the Partner and are not published. The Provider is not liable for the content of ratings, reviews and replies; it may hide a review or reply that breaches these Terms or the rights of third parties, with a reason the Host sees.
(7)The Host and Staff may use the Guest’s data only for the stay and the services the Guest requests. Sending unsolicited messages to the Guest, collecting the Guest’s data beyond that purpose and passing it on to third parties is prohibited, except where required by law.
(8)Partners’ offers in the “Explore more” section are a relationship between the Partner and the Guest. The Provider does not check them, does not guarantee their accuracy, availability or quality, is not a party to that relationship and is not liable for the performance, price or disputes arising from that relationship.
(9)The Provider is not liable for the conduct of Guests or for damage a Guest causes in the Apartment, to the Host or to third parties, for unpaid services, cancelled or shortened stays or for other disputes between the Host and the Guest. The Host settles such matters directly with the Guest.
(10)The Platform is not a means for emergencies: messages, quick requests and notifications may be delayed or may not arrive (Article 13). The Host must enable the Guest to contact the Host urgently outside the Platform as well (e.g. by phone) and, where necessary, refer the Guest to the competent emergency services.
Article 12
The User and Staff may not:
(2)Breach of this Article is a serious breach of the Terms and grounds for immediate deactivation of the Account (Article 16), without a right to a refund of fees, and the Provider is entitled to compensation for damage.
Article 13
(1)The Platform is provided “as is” and “as available”, on a best-efforts basis. To the extent permitted by applicable regulations, the Provider gives no express or implied warranties: it does not guarantee uninterrupted, timely, secure and error-free operation, any particular level of availability, that the Platform will meet the User’s needs or that messages, requests, orders and notifications will arrive on time or at all; there is no service level agreement (SLA).
(2)The Provider may temporarily interrupt or limit the operation of the Platform for maintenance, upgrades, troubleshooting or security. It announces planned works in advance where reasonably possible and endeavours to carry them out at times of lower use.
(3)The Platform depends on third-party services: hosting and running code (Vercel), database, sign-in and photo storage (Supabase), sending automatic e-mails, the e-mail confirmation code and the Pro plan expiry notice (Brevo), notifications in the Android app (Google Firebase Cloud Messaging), machine translation (Google Gemini), maps and address search (OpenStreetMap), public weather forecast and exchange rate data services, the push notification services of browser makers, messaging and calling apps through which Guests contact the Host (e.g. WhatsApp), and the internet connection of the User and the Guest. The Provider does not control those services and is not liable for their interruptions, delays, errors, changes of terms or for loss of or damage to data originating from them, but endeavours to remedy their consequences within a reasonable time.
(4)The Provider may change, add or remove individual functions of the Platform. If it removes a function that is an essential part of a paid Plan, it offers the User a replacement function or a proportionate refund of the fee for the unused period.
(5)The weather forecast and exchange rate data on the Guest Page are for information only, come from public sources, and the Provider does not guarantee their accuracy.
(6)The User is responsible for their own equipment, browser and internet connection. The Platform supports current versions of common web browsers, and the Android app supports Android 7.0 and later.
(7)Functions the Provider presents as new or experimental are provided without any warranties and may be changed or removed without notice; while they are experimental, paragraph 4 does not apply to them.
Article 14
(1)The Platform, including the Aura Stay name and mark, design, source code, database structure, documentation and interface translations, is the property of the Provider or its licensors and is protected by the regulations on copyright and related rights and on industrial property.
(2)The User receives a limited, non-exclusive, non-transferable and revocable right to use the Platform to manage its own Apartments, for as long as the Account exists and in accordance with the Terms. No other right is transferred.
(3)The Host’s Content remains the property of the Host or of the right holder; the Provider acquires only the licence in Article 9(3).
(4)The User may not remove or alter the Aura Stay marks on the Platform, except for hiding the mark on the Guest Page through the function provided by the Pro plan.
(5)The Provider may freely use the User’s suggestions and feedback about the Platform without any obligation towards the User.
Article 15
(1)The Provider is liable for damage it causes intentionally or through gross negligence. For damage caused by ordinary negligence the Provider, to the extent permitted by applicable regulations, is not liable; where that liability cannot be excluded, it is limited by the limits in this Article.
To the extent permitted by applicable regulations, the Provider is not liable for indirect and consequential damage, lost profit, loss of revenue, bookings or Guests, cancelled or shortened stays, poor ratings or reviews on other platforms, loss of business opportunities, reputation or data, nor for damage arising from:
(3)The Provider’s total liability towards the User for all claims under these Terms or in connection with the Platform, taken together and regardless of their legal basis, is limited to the amount the User actually paid the Provider for the Platform in the 12 months before the event giving rise to the claim, or, if there were no payments in that period (e.g. during the Trial Period, a Referral Programme reward or another benefit free of charge), to 50 KM.
(4)Nothing in these Terms excludes or limits liability that may not be excluded or limited under mandatory regulations, including liability for intent and gross negligence, for death or personal injury, and the rights the User has as a consumer under the law, if the User is considered a consumer under the regulations. In that case the limitations in this Article apply to the fullest extent the regulations permit.
(5)The User shall indemnify the Provider against all claims by third parties, including Guests, Partners, right holders and competent authorities, arising from the Content, from the User’s accommodation and services, from personal data the User has entered, from a breach of the Terms or regulations by the User or Staff, or from an untrue statement under Article 3, and shall compensate it for the damage and reasonable costs arising from them, including the costs of legal representation and proceedings. The Provider informs the User of such a claim without delay.
(6)The limitations and exclusions of liability in this Article also apply for the benefit of persons who work for the Provider or assist it in providing the service.
(7)The User must report to the Provider without delay, at the contact in Article 20, any damage or error for which the User considers the Provider liable, and take reasonable measures to prevent or reduce the damage (e.g. changing a password, exporting the Content, notifying Guests).
Article 16
(1)The contract under these Terms is concluded for an indefinite period and lasts for as long as the Account exists.
(2)The User may at any time terminate the contract by deleting the Account in the console (Meni (Menu) → Moj nalog (My account) → Obriši nalog (Delete account)) or request deletion by e-mail from the Account’s address to the contact in Article 20; the Provider carries out a request sent by e-mail within 30 days, as described in the Privacy Policy (Article 11, /en/privacy#brisanje-naloga). Termination does not give a right to a refund of the fee for a period that has started (Article 7(5)).
The Provider may limit, temporarily suspend or permanently deactivate an Account or an individual Apartment where:
(4)For minor breaches the Provider first invites the User to remedy the breach within at least seven days; for serious breaches, non-payment after a reminder, abuse and security risk it may act immediately. It informs the User of a deactivation by e-mail, unless the notice would endanger security or the law does not allow it.
(5)The Provider may terminate the contract without stating reasons with a notice period of 30 days, refunding a proportionate part of the fee paid in advance for the unused period.
(6)Consequences of termination: the Guest Pages of deactivated Apartments are no longer available and their QR codes and links stop working; Staff lose access; Content and personal data are deleted within the periods in the Privacy Policy, except data the Provider must or may keep longer by law or to prevent repeated abuse. Before termination, the User must personally save the Content it needs (Article 9(6)).
(7)Provisions which by their nature should continue to apply after termination (in particular Article 8(6) and Articles 14, 15, 18 and 19) remain in force.
Article 17
(1)The Provider may change the Terms due to changes in regulations, in the Platform or its functions, in the business model, for security reasons or to remove ambiguities.
(2)The Provider informs Users of a change by e-mail to the Account’s address at least 15 days before the change takes effect. A change required by law or security may take effect earlier, and a change to the Referral Programme in accordance with Article 8(8). Each version of the Terms carries a number and an effective date.
(3)Continued use of the Platform after a change takes effect is deemed acceptance of the amended Terms. A User who does not accept the change may request termination by that date (Article 16); if the change materially worsens a Plan already paid for, the User is entitled to a proportionate refund of the fee for the unused period.
Article 18
(1)These Terms and all relationships arising from them are governed by the law of Bosnia and Herzegovina.
(2)The Provider and the User will endeavour to resolve disputes amicably. Before initiating proceedings, the User contacts the Provider at the contact in Article 20, and the Provider replies to the complaint within a reasonable time.
(3)Disputes that are not resolved amicably fall within the jurisdiction of the court with subject-matter jurisdiction in Sarajevo.
(4)The jurisdiction clause does not affect the rights the User has as a consumer under mandatory regulations.
Article 19
(1)If an individual provision of the Terms proves invalid or unenforceable, the other provisions remain in force, and the invalid provision is replaced by a valid one closest to it in purpose.
(2)The Terms are drawn up in the Bosnian language, which alone is authoritative. The translation into English (at /en/terms) serves only for easier understanding.
(3)The Terms and the price list in Article 6 constitute the entire agreement between the Provider and the User on the use of the Platform and supersede all previous arrangements on the same subject matter, except a separate written contract under Article 2(5). The processing of personal data is described in the Privacy Policy.
(4)The Provider’s failure to exercise a right under the Terms does not constitute a waiver of that right.
(5)The User may not transfer the Account or the rights under the Terms to a third party without the Provider’s written consent. The Provider may transfer the contract to the sole trade or legal entity in Article 2(6), to a legal successor or to an acquirer of the Platform, with notice to the User; by accepting the Terms, the User consents to such a transfer in advance.
(6)Notices to the User are validly delivered to the Account’s e-mail address; notices to the Provider to the contact in Article 20.
(7)The Terms do not create a partnership, joint venture, agency or employment relationship between the Provider and the User; neither party may assume obligations on behalf of the other.
(8)To the extent permitted by applicable regulations, the Platform’s electronic records (e.g. the time the Terms were accepted, records of Plans, referrals and actions in the Console) and e-mails exchanged with the Account’s address are deemed reliable evidence until proven otherwise.
Article 20
(1)Provider: the founder and owner of the Aura Stay platform, a natural person from Sarajevo, Bosnia and Herzegovina.
(2)For questions about the Terms, Plans, payment, the Referral Programme and the Account, please contact: info@aurastay.ba.
Article 21
(1)These Terms, version 1.6, enter into force on 22 October 2026 and apply to all Accounts registered from that date.
(2)For Accounts that existed before that date, the Terms apply from the date stated in the notice under Article 17, and no earlier than 15 days after that notice.
(3)A User who registers an Account before the date in paragraph 1 and accepts this version of the Terms on registration is bound by it from the date of registration.